Customer care

Introduction This Privacy and Security Policy describes how we collect, use, store, and protect the personal information of our customers and site visitors. By using our site, you agree to the practices described in this policy.

Information Collection Personal Information: We collect personal information that you provide to us when making a purchase, signing up for our newsletter, participating in promotions, or contacting our customer service. This information may include your name, address, email, phone number, payment information, and purchase history.

Automatic Information: We also collect information automatically when you browse our site, such as IP address, device type, browser, pages visited, and time spent on the site. This information is collected through cookies and other tracking technologies.

Use of Information Order Processing: We use your personal information to process and deliver orders, manage payments, send confirmations and updates, and provide customer support.

Communications: We may use your contact information to send communications about your account, orders, product updates, promotions, and special offers, provided you have given your consent to receive such communications.

Service Improvement: Automatically collected information is used to improve the user experience on our site, analyze trends, monitor site performance, and personalize content.

Security: We use your information to protect our site against fraudulent activities, detect and prevent security threats, and comply with legal obligations.

Information Sharing Service Providers: We may share your personal information with third-party service providers who assist us in operations such as payment processing, order delivery, site hosting, and marketing. These service providers have limited access to your personal information only to perform specific tasks on our behalf and are required to maintain its confidentiality.

Legal Requirements: We may disclose your personal information if required by law or in response to a valid request from competent authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity.

Information Security Data Protection: We have implemented appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include the use of encryption, firewalls, and authentication technologies.

Data Storage: Your personal information is stored on secure servers protected by industry-standard security protocols.

Secure Payment: Payment transactions are processed through secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).

Your Rights Access and Correction: You have the right to access the personal information we hold about you and to request the correction of any incorrect or incomplete information.

Deletion: You may request the deletion of your personal information at any time, except when there is a legal or contractual need to retain it.

Opt-Out: You may opt-out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting our customer service.

Use of Cookies and Tracking Technologies Cookies: We use cookies to enhance site functionality, personalize the user experience, and analyze site traffic. You can manage cookie settings in your browser, but this may affect site functionality.

Tracking Technologies: In addition to cookies, we use technologies such as tracking pixels and scripts to understand how you interact with our site and improve our services.

Links to Third-Party Sites Our site may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We recommend that you read the privacy policies of each site you visit.

Policy Updates We may update this Privacy and Security Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site with the date of the latest update.

Contact If you have any questions or concerns about this Privacy and Security Policy, please contact our customer service team via email [contact email] or phone [contact number].

Consent By using our site, you consent to the collection and use of your information as described in this Privacy and Security Policy.

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Date of Last Update: 09/2024

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This privacy and security policy is subject to change without prior notice. We recommend that customers review this policy periodically.